Order Processing and Payment
Full Payment is required before an order will be processed.
Once the Online Order is in process, additional items can be processed online as a new order. Please reach us for order combination if it is necessary.
Cancellations made after the order being picked will be subject to a 8% processing fee. Cancellations cannot be made after the products have been shipped.
RUSH ORDERS will be processed for an additional fee.
SHIPPING AND DELIVERY
All Flat Packed orders will be ready to ship or pick up within 1 business days.
All freight orders are packaged in individual boxes, placed on a pallet and shrink wrapped.
☆ 3-12 day residential standard transit time.
☆ You will receive a tracking number by email the day after the order has shipped.
☆ All destinations must be tractor/ trailer accessible
☆ For Residential Deliveries - The freight company will contact you 24 hours in advance to schedule delivery, per request (usually a 3-4 hour window).
☆ Shipping charges cover one delivery attempt. The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances
☆ A liftgate is available by request for residential deliveries.
☆ The driver is only responsible for placing the pallet on the ground for residential deliveries with lift gate services.
☆ Address classifications are based on city zoning, so it is possible to have a commercial property in a residential area. In this case, the delivery would be residential.
☆ A responsible party must be present to inspect, inventory, and sign off on delivery.
☆ If items are missing or visibly damaged, have the driver make a note on the bill of lading.
☆ Do not reject damaged items. SEE IMPORTANT NOTES ON MISSING AND DAMAGED ITEMS BELOW.
MISSING OR DAMAGED ITEMS（INCLUDING CONCEALED DAMAGE）
Freight claims for obvious damage or shortage can only be accepted when indicated on the bill of lading. No claims will be allowed without the proper paperwork.
☆ To file a claim for damage or shortage, please claim at https://1stopclaim.com, or contact your Sales Rep. within 48 hours of receiving your order.
Please include the following:
✔ Order number
✔ Buyer's name
✔ Shipping address
✔ A brief description of damage or shortage including item numbers or parts
✔ PICTURES of the damage.
Upon receipt of the damage claim, we will send a confirmation email and proceed with shipping replacements as soon as possible.
Expedited shipping service is not available for replacements and/or parts.
Bremen Cabinetry Corp cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution. This includes, but is not limited to, items that may be flawed or have become damaged in transit.
PICK UP ORDERS
☆ Customers will be notified as soon as the order is ready to pick up from the warehouse.
☆ Orders not picked up within 5 business days will be subject to a storage charge of $25 per pallet per day.
☆ Orders not picked up within 10 business days will be subject to storage charges and additional restocking fees of 15%.
RETURNS AND REPLACEMENTS
☆ Returns must be received within 30 days of purchase.
☆ All returns must be authorized prior to return shipment.
☆ All items must be returned in original, unopened packaging, therefore NO RETURNS ON ASSEMBLED CABINETS.
☆ No returns on trims, moldings, fillers or panels.
☆ Qualifying returns will incur a 15% RESTOCKING FEE.
☆ The customer is responsible for setting up all return shipments.
☆ Any returned product with damages WILL NOT RECEIVE CREDIT.
Assembly is available with extra charges.